RBR Product Service & Repair

Return Shipping Instructions

The RBR shipping address is:

RBR Ltd.
27 Monk Street
Ottawa, Ontario
CANADA K1S 3Y7

phone number (613) 233-1621

For those who are shipping from outside of Canada, you will need to clearly mark the waybill and any other customs paperwork with the following:

"Canadian goods being returned to manufacturer for repair   Value for Customs $50"

Send the unit using your own preferred method (prepaid). However, we suggest that you do not use Ground Service, since customs brokerage charges will be billed incorrectly. 

Warranty

Please click here to read about our Lifetime Limited Warranty.

Units repaired under warranty will be returned prepaid by RBR. Warranty repairs are decided on a case by case basis. Please review your manual for the warranty statement for your product. 

Standard Repair Charges (Non-warranty)

Our minimum repair charge is $150 CAD. This charge covers a comprehensive initial check, including verification calibration and sensor functionality. Minor repairs are also covered by this basic fee. If further repair work or re-calibration is necessary, a quotation will be issued to the customer. Once we have received authorization to proceed, the repair shall be completed and the instrument returned as soon as possible.Please note that any units returned with low (or no) batteries will have new batteries installed, and the costs will be added to the repair invoice.